We typically ship orders within 1–3 business days. During new launches or holidays, processing times may be slightly longer.

Standard Shipping is a flat $4.95 on all U.S. orders under $100.

Enjoy FREE Standard Shipping on all U.S. orders of $100 or more.

If you need your order sooner, expedited shipping options and pricing are available at checkout based on your delivery address.

Most orders are packed and shipped within 1–3 business days, and you'll receive a tracking email as soon as your package is on its way.

Yes! We offer free U.S. shipping on orders over $100.

Absolutely! You'll receive a tracking email as soon as your order ships.

We'll do our best! Contact us as soon as possible, and if your order hasn't shipped yet, we'll see what we can do. Email us at hello@pricklypairs.com

If you're not completely happy with your purchase, you can return eligible items within 30 days of delivery for store credit.

If your item arrives damaged or defective, we'll make it right with a full refund. See our full Refund Policy for details.

We're so sorry! Email us at hello@pricklypairs.com within 7 days with your order number and photos, and we'll make it right.

To help keep your jewelry looking its best, avoid harsh chemicals, store pieces in a dry place when not in use, and gently wipe them with a soft cloth after wearing.

Some Everyday pieces are waterproof, while others feature natural materials that deserve a little extra care. For detailed care instructions, visit our Jewelry Care Guide, or check the product listing for the care instructions.

Most of our Everyday Collection is made with high-quality stainless steel and is hypoallergenic, making it a great choice for sensitive skin.

Because materials vary between collections and designs, we recommend checking each product description for specific material details.

We carefully curate each piece using quality materials such as stainless steel, 18K gold PVD plating, natural gemstones, freshwater pearls, shells, and other thoughtfully selected materials.

Because our Everyday and Artisan Collections feature different designs and materials, each product page lists the exact materials used for that piece.

Everyday features thoughtfully curated jewelry designed for real life. Many pieces are water-resistant or waterproof, while others feature natural materials that require a little extra care.

Artisan pieces are handcrafted in small batches by Nancy using creative techniques and carefully selected materials. Because they're handmade, each piece is beautifully unique.

Not all of them. While many pieces in our Everyday Collection are water resistant or waterproof, others feature natural materials like freshwater pearls, shells, or gemstones that require a little extra care.

We clearly list the materials and care recommendations on every product page, so you can shop with confidence.

Yes! We'd love to help bring your idea to life. If you're interested in a custom Artisan design, simply email us at hello@pricklypairs.com with your ideas, inspiration, or any special requests, and we'll be happy to discuss the possibilities with you.

Sometimes! Reach out and we'll let you know what's possible. Email us at hello@pricklypairs.com

Absolutely! Every Artisan piece is handcrafted by Nancy in St. George, Utah.

Because every handcrafted piece is unique, small variations are part of what makes each one special.

Yes! Prickly Pairs gift cards are the perfect way to let someone choose the pieces they'll love most. Gift cards are delivered electronically and can be purchased in a variety of amounts.

Absolutely! At checkout, simply check the "This is a gift" box to add a complimentary handwritten gift message. Enter your recipient's shipping address, and we'll carefully package your order and send it directly to them.

No. We never include prices or receipts inside our packages, so you can send your order with confidence.

If you've selected the gift option at checkout, we'll also include your personalized handwritten gift message at no additional charge.