Returns & Exchanges

Not feeling it? No worries. You have 30 days from the day your order arrives to request a return or exchange.

Items must be returned unworn, in original condition, with tags and packaging intact. Items that show signs of wear are not eligible for return, exchange, or store credit unless they arrived damaged or defective.

Returns

Changed your mind? You’re welcome to return your item for store credit within 30 days of delivery.

Start your return through your Prickly Pairs account and follow the return instructions provided.

For change-of-mind returns:

Customers are responsible for return shipping.
We recommend using a trackable service such as USPS, UPS, or FedEx.
Original shipping charges are non-refundable.

Once your return is received and approved, your store credit will be issued within 5 business days.

Exchanges

Want a different size, color, or style? We’re happy to help.

To request an exchange, start a return through your Prickly Pairs account and use the notes section to tell us which item you’d like instead. Exchanges are subject to availability.

Customers are responsible for shipping the original item back to Prickly Pairs. Once your return is received and approved, we’ll cover standard U.S. shipping for one replacement shipment per order.

If your exchange item costs more than your original item, we’ll email you a payment request for the difference. If it costs less, the remaining balance will be issued as store credit.

Exchange items will be shipped after the original item has been received, inspected, and approved.

 

Damaged or Defective Items

We double-check every piece before it heads your way, but if something arrives damaged or defective, we’ll make it right.

Contact us at hello@pricklypairs.com within 30 days of delivery and include a photo of the item and its packaging.

Once we confirm the issue:

We’ll provide a prepaid return label at no cost to you.
You may receive a replacement when available or a full refund.
If a refund is issued, it will include any applicable original shipping charges related to the defective item.

Please allow up to 5 business days after we receive your return for your refund to process.

 

Final Sale Items

Final sale items are not eligible for return or exchange.

If a final sale item arrives damaged or defective, however, please contact us within 14 days and we’ll make it right.

 

A Few Final Details

Returns and exchanges must meet the conditions above to be accepted. Prickly Pairs reserves the right to deny items that are returned outside the 30-day window or do not meet our return requirements.

Questions? Reach us anytime at hello@pricklypairs.com.

Prickly Pairs Team